Frequently Asked Questions

Everything you need to know about shopping with BONKERS, from shipping to style advice.

How long does shipping take and what are the costs?

Standard shipping typically takes 3-5 business days. We offer free shipping on all orders over $75, while a flat rate of $5.99 applies to orders below that threshold.

What is your return and exchange policy?

We offer a 30-day return window for all unworn items with original tags attached. Exchanges are always free, while returns for a refund incur a small $7 restocking fee.

How do I find the right size for me?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we recommend sizing up for our oversized fits or sizing down for a more tailored look.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options through Klarna and Afterpay.

Are your materials sustainably sourced?

At BONKERS, we are committed to conscious fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we use biodegradable packaging for all shipments.

Can I track my order once it has been placed?

Yes! Once your order ships, you will receive an email with a tracking number and a link to follow your package's journey directly to your doorstep.